FAQ for Clients

Creating a PsychicOz account is free. New clients receive their first three minutes free with their first qualifying deposit. Every phone call also includes one free connection minute.

The first three minutes are free for new clients after their first qualifying deposit. All clients also receive one free connection minute with every phone call.

Make sure you entered the email address associated with your account and the correct password. You can reset your password here. If you still cannot log in, please use our contact page.

Your account uses your email address for sign-in. Visit the forgot-password page to reset your password. If you still need help, please contact client support.

You can reset your password on the forgot-password page.

Alternatively, sign in, visit your profile page, and select the "Change Password" link.

We respect your privacy. Please contact us as soon as possible so that our team can review the situation.

Yes. Every phone reading includes one free connection minute.

A small green circle next to a psychic's username indicates that the psychic is signed in and available to respond. Online psychics may appear toward the top of the search results.

The button lets you request an email or text notification when a psychic becomes available for phone readings.

Identity verification is a security measure designed to protect members from payment fraud and identity theft. If verification is requested, submit a valid government-issued ID, such as a driver's licence or passport. After successful verification, the submitted ID is permanently deleted.

Visit a psychic's profile and select the "Call" button when phone readings are available. You can also review the psychic's phone schedule on their profile.

After you select "Call Now," the system will call you. The number 1-855-571-0358 will appear on your caller display. We recommend adding this number to your contacts.

No. Psychics cannot see your personal phone number.

The first connection minute is free. Per-minute charges begin when the second minute of the call starts.

You may be offered the option to add funds and continue. If you do not add funds, the reading will end when your available balance runs out.

No additional phone charge should apply as long as incoming calls are included in your phone plan. Your carrier's normal terms still apply.

You may ask one question per email reading. If you have several questions or want a back-and-forth conversation, choose a phone or chat reading.

If an "Email" or "Email Reading" button appears on the psychic's profile, email readings are available. Select the button and follow the prompts to send your request.

Psychics try to answer email readings as soon as possible. If a response is not provided within 72 hours, the request will be cancelled and the funds will be credited back to your account.

No. Psychics cannot see your personal email address.

Create or sign in to your account, visit the Add Funds page, and choose the package that fits your needs. Review the amount before confirming payment.

PsychicOz accepts major credit and debit cards, PayPal, Apple Pay, and Google Pay. We charge only the amount you authorize, and PsychicOz does not store your full payment-card details.

It is the standard agreement clients sign electronically to authorize their purchases. For information about eligible reading concerns and available resolutions, review the Resolution Center.

Go to the Add Funds page and select "Have a promo code?" below the total amount. Enter the code before completing your purchase.

You can contact a psychic by requesting another reading through their PsychicOz profile. The messaging option shown after a completed reading is available only for psychics from whom you have purchased a phone or email reading.

Important: Exchanging personal contact information and paying outside PsychicOz are prohibited. All transactions must remain on PsychicOz.

Compare psychic profiles, specialties, reading styles, availability, rates, and verified client reviews. Reading several profiles can help you choose a psychic whose approach fits your question and preferences.

PsychicOz screens applicants for their abilities, professionalism, communication, and compassion. Client feedback is also monitored to help maintain service quality. Individual experiences and reading outcomes can vary.

Psychics use different intuitive approaches, abilities, and tools. Depending on your topic, a reader may specialize in areas such as clairvoyance, mediumship, tarot, astrology, or dream interpretation. Each psychic's profile lists their strongest abilities and specialties.

Create a PsychicOz account and select the email-subscription option during registration. You can manage available communication preferences from your account.

PsychicOz is not a subscription service and does not automatically bill your account. If you want your account removed, submit your request through client support.

Submit your concern within 48 hours of the reading through the Resolution Center. The team will review your request under the current satisfaction policy.

Please visit the FAQ for Psychics.