Connecting Clients With Carefully Screened Psychics
Last updated: August 2, 2026
Your satisfaction matters to us. A meaningful reading depends partly on finding a psychic whose communication style, approach and personality feel right for you. Even a skilled psychic may not be the right match for every client.
If your paid reading does not connect satisfactorily, please contact PsychicOz through the Resolution Center within 48 hours. Every eligible paid reading may be reviewed, whether it is your first PsychicOz reading or a later reading.
Depending on the circumstances, PsychicOz may provide a full or partial refund, PsychicOz account credit, credit toward another reading or another appropriate resolution.
For complete billing and platform rules, review the PsychicOz Payment Policy and Terms and Conditions.
The PsychicOz Satisfaction Guarantee is not restricted to new clients or first readings. You may submit a satisfaction request for any eligible paid reading that you believe did not provide a satisfactory connection or reading experience.
Eligible formats include:
Every request is reviewed individually. Submitting a request does not automatically guarantee a refund, credit or other compensation.
You must submit your request through the PsychicOz Resolution Center within 48 hours after the reading ends or, in the case of an email reading, within 48 hours after the completed email reading is delivered.
The same deadline applies whether it was:
We encourage you to contact us as soon as you realize that the connection did not meet your expectations. A prompt request allows our customer care team to review the relevant reading, payment and connection records more effectively.
Requests submitted after 48 hours generally do not qualify under the Satisfaction Guarantee. PsychicOz may review a late request when required by law or when documented, exceptional circumstances prevented the client from contacting us within the normal deadline.
Every eligible request is evaluated according to its individual circumstances. Depending on the results of the review, PsychicOz may offer one or more of the following:
When a monetary refund is approved, it will generally be returned to the original payment method when possible. Processing times may depend on the payment provider, card issuer or financial institution.
Account credits can be used toward future eligible PsychicOz services. Account credits cannot be transferred to another account or exchanged for cash unless required by law.
There is no automatic maximum that applies to every request. The amount and type of compensation are determined case by case.
When reviewing a request, PsychicOz may consider:
A resolution may cover all or part of the eligible paid amount. Free minutes, promotional credits, coupons and bonuses do not have a refundable cash value.
Submit your request through the PsychicOz Resolution Center within 48 hours.
Please include:
Providing complete information can help us review the request more efficiently. You may state whether you prefer a refund, account credit or another reading, but requesting a particular resolution does not guarantee its approval.
A psychic connection can feel different for every client. A reading may not connect satisfactorily when, for example:
Disagreeing with information provided by a psychic does not automatically mean that a refund or credit will be approved. PsychicOz will consider the complete circumstances of the reading.
If you believe that you and the psychic are not connecting, you may end a phone, chat or video reading at any time.
We encourage clients not to continue an unsatisfactory reading unnecessarily. Ending the session promptly limits additional charges and allows you to contact customer care about finding another psychic whose style may be a better match.
Continuing a long reading after deciding that the connection is unsatisfactory may be considered when PsychicOz determines the appropriate resolution.
Psychic readings are personal experiences intended to offer guidance, perspective and reflection. PsychicOz does not guarantee that:
A prediction that has not occurred is not, by itself, sufficient grounds for compensation. Some predictions concern future events that cannot be evaluated immediately, while personal choices and changing circumstances may affect outcomes.
Clients remain responsible for their own decisions and actions.
Technical and billing concerns are reviewed separately from dissatisfaction with the psychic connection.
Please contact the Resolution Center if you experience:
Reporting a legitimate technical or billing problem does not automatically count as using the Satisfaction Guarantee. PsychicOz will review available system, connection and payment records to determine an appropriate correction.
The Satisfaction Guarantee does not provide compensation for:
The guarantee applies to genuine concerns about eligible paid readings. It does not create a promise of unlimited or automatic refunds.
PsychicOz may deny a request involving:
PsychicOz may restrict or close accounts when there is reasonable evidence that the Satisfaction Guarantee, payment system or platform has been misused.
These protections help PsychicOz maintain a fair policy for clients who submit genuine concerns.
Our customer care team reviews every eligible request individually. We may examine relevant account, payment, connection and reading records. We may also ask the client for additional information before making a decision.
PsychicOz reserves the right to determine the appropriate resolution based on the circumstances and available information. A request may be approved in full, approved in part, resolved in another way or declined.
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.
No. Every eligible paid PsychicOz reading may be reviewed under the Satisfaction Guarantee.
You must submit your request within 48 hours after the reading ends. For an email reading, the deadline begins when the completed reading is delivered.
No. Requests are reviewed individually. Depending on the circumstances, PsychicOz may issue a full refund, partial refund, account credit, replacement-reading credit or another appropriate resolution.
A prediction that has not occurred is not, by itself, sufficient grounds for compensation. Psychic readings do not guarantee future events or particular outcomes.
No. Free minutes, promotional credits, coupons and bonuses do not have a refundable cash value. The review applies to eligible amounts actually paid by the client.
End the reading promptly and contact the Resolution Center within 48 hours. Continuing an unsatisfactory reading may increase the amount charged and may be considered during the review.
Technical and billing problems are investigated separately. Contact the Resolution Center if your reading was interrupted, incorrectly charged or affected by a platform problem.
When a monetary refund is approved, it will generally be returned to the original payment method when possible. Account credits will be added to your PsychicOz balance.
Processing time depends on the payment method, payment processor and financial institution. Account credits may appear sooner than refunds returned to an external payment method.
Submit your request through the PsychicOz Resolution Center and include enough information to identify the reading and explain your concern.
If a paid reading does not connect satisfactorily, contact us within 48 hours. We will review the circumstances and work toward a fair and appropriate resolution.
Every eligible paid reading may be reviewed. If your reading does not connect satisfactorily, contact the PsychicOz Resolution Center within 48 hours. Depending on the circumstances, you may receive a full or partial refund, account credit or another appropriate resolution.